A 360-degree guide to help desk data democratization
In this guide, we discuss the relationship between support analytics and overall business health—and share best practices for improving access to help desk data across the organization.
A data-driven approach to reversing CX decline
Improved data practices in key business areas can help stakeholders identify CX deficits and take meaningful steps toward improvement.
Establishing an effective governance strategy for self-service BI
To maximize the potential of self-service BI solutions, while minimizing the risks of adoption, clearly-defined governance strategies are essential.
Metrics for the future: Driving business health and profitability in 2025
By tracking the right metrics, business leaders can optimize operations and deliver more powerful CX in the new year.
Your sales team's year-end data hygiene checklist
Good year-end data hygiene practices can maximize the value of your CRM data and improve the efficiency of next year's sales and marketing activities.
Crucial analytics for a successful after-sales strategy
Comprehensive, cross-functional analytics can help companies foster long-term customer relationships, resulting in increased revenue and a more favorable brand reputation.
Why AI-powered businesses need robust data hygiene strategies
In the era of AI, businesses that prioritize data hygiene are better positioned to manage risks and strengthen consumer relationships.
Using KPIs to develop results-driven project strategies
Elevate your project strategies by choosing the right KPIs, and create new opportunities through data-powered decision-making.
Revolutionizing help desk management with data-driven analytics
Valuable BI can be extracted from service desk solutions, including insight into customers, organization inefficiencies, and the desk environment itself.
Making decisions, not guesses: The road to data-driven decision-making
To achieve data-driven growth, organizations are pushing the accessibility and understandability of their data as well as its role in workplace culture.
Are you AI-ready? How adaptive data governance can help
To meet both the opportunities and challenges ushered in by generative AI, organizations will need data governance that is as adaptive as it is robust.
Artificial intelligence: the new frontier for CX
Innovation in AI has evolved both the opportunities and the challenges of delivering a great customer experience.
Building an org-wide data product management process
Enterprises require data strategies to maintain competitive growth and productivity, and the first step is an org-wide overhaul of how data products are managed.
Implementality, Episode 3: How data governance can make or break your software stack
Transparent data can be especially vulnerable to corruption, misinterpretation, and inefficiency. A proactive, systematic approach to governance maintains the best balance of availability and integrity.
Where mesh meets fabric: Getting the most out of enterprise data products
To balance the benefits of data centralization with business domains' unique needs, organizations need a fresh approach to sharing data products and solutions.
Don’t settle for a CRM that compromises on privacy
Privacy is an essential tool for earning customer trust. Here's what getting privacy right looks like in Zoho CRM.
Why employee data literacy is more important than ever
Data-literate employees belong in every seat of an organization, but cultivating that literacy is about more than teaching people to use software.
The transformative power of advanced executive dashboards
Engaged leaders need to juggle conflicting views of their organizations. Executive dashboards are a tool for staying grounded at 30,000 feet.
The case for implementing a unified data and analytics platform
Getting a comprehensive view of the customer requires a comprehensive view of their data. A UDAP provides that omnichannel perspective.
