Establishing an effective governance strategy for self-service BI
To maximize the potential of self-service BI solutions, while minimizing the risks of adoption, clearly-defined governance strategies are essential.
Empowering teams, strengthening trust: Zoho’s leadership advice for 2025
From a renewed emphasis on customer relationships to upskilling employees with data literacy programs, here's what Zoho's leadership thinks businesses should be focusing on in 2025.
Metrics for the future: Driving business health and profitability in 2025
By tracking the right metrics, business leaders can optimize operations and deliver more powerful CX in the new year.
Why cybersecurity belongs at the center of corporate ESG strategies
Robust cybersecurity policies can keep ESG initiatives on track, while helping businesses build credibility with consumers, regulators, and investors.
Change management and the role of the admin: Key takeaways from Zoholics
To achieve a successful transformation, and prevent disruptions to core business functions, a change management strategy shaped by business leadership is essential.
Creating business systems that build and maintain trust
Trust is becoming a key focus area for its impact in shaping stakeholder experience, but creating a culture of trust requires realigning relationship expectations with stakeholders and shifting toward comprehensive, org-wide trust strategies.
Assessing and addressing the risks of Shadow IT
Through a strategic, communication-centric approach, business leaders can mitigate the risks of rampant Shadow IT usage within their organizations.
Making decisions, not guesses: The road to data-driven decision-making
To achieve data-driven growth, organizations are pushing the accessibility and understandability of their data as well as its role in workplace culture.
Are you AI-ready? How adaptive data governance can help
To meet both the opportunities and challenges ushered in by generative AI, organizations will need data governance that is as adaptive as it is robust.
Culture conflict: lessons from the remote work revolution
Switching to remote or hybrid work has panned out well for many organizations, but the long-term erosion of work culture is creating challenges.
Artificial intelligence: the new frontier for CX
Innovation in AI has evolved both the opportunities and the challenges of delivering a great customer experience.
How CIOs can position their brands for success in any economy
Through strategic investments in people-centric technology, CIOs can help reduce costs, drive revenue, and maintain a culture of innovation in times of economic uncertainty.
Building an org-wide data product management process
Enterprises require data strategies to maintain competitive growth and productivity, and the first step is an org-wide overhaul of how data products are managed.
Optimizing flat hierarchies in the era of DX
Flat organizational structures took tech by storm, but their continued agility demands unprecedented data transparency and democratized decision-making.
Cultivating confident managers: what senior leadership can do about micromanagement
Anxious managers can cause their teams to spiral, but the right communication tools and a culture of accountability can keep those managers balanced.
The transformative power of advanced executive dashboards
Engaged leaders need to juggle conflicting views of their organizations. Executive dashboards are a tool for staying grounded at 30,000 feet.
Failure to launch: Why digital transformations tend to fall short
Digital transformation initiatives don't succeed automatically. Communication and leadership hold the keys to effective implementation.
