A 360-degree guide to help desk data democratization
In this guide, we discuss the relationship between support analytics and overall business health—and share best practices for improving access to help desk data across the organization.
A data-driven approach to reversing CX decline
Improved data practices in key business areas can help stakeholders identify CX deficits and take meaningful steps toward improvement.
Business process automation: Top opportunities we're seeing in the manufacturing sector
Software automation can play a key role in helping manufacturers respond to labor shortages, regional regulations, and other emerging challenges.
Is it time to slim down your tech stack?
Improve software performance and stop wasting money by identifying and eliminating tech bloat across your IT stack.
Establishing an effective governance strategy for self-service BI
To maximize the potential of self-service BI solutions, while minimizing the risks of adoption, clearly-defined governance strategies are essential.
Empowering teams, strengthening trust: Zoho’s leadership advice for 2025
From a renewed emphasis on customer relationships to upskilling employees with data literacy programs, here's what Zoho's leadership thinks businesses should be focusing on in 2025.
Metrics for the future: Driving business health and profitability in 2025
By tracking the right metrics, business leaders can optimize operations and deliver more powerful CX in the new year.
EX metrics for sustaining success
Positive employee experience has ripple effects throughout an organization, but what do organizations need to track to maintain it?
Automation strategies that drive fresh, agile, and impactful CX
Through a combination of flexible CXA software and comprehensive analytics, businesses can increase ROI in automation, while achieving stronger and more loyal customer relationships.
Your sales team's year-end data hygiene checklist
Good year-end data hygiene practices can maximize the value of your CRM data and improve the efficiency of next year's sales and marketing activities.
Building bridges: Vendors and manufacturers shaping the future of business
Krish Himmatramka, CEO and founder of Do Amore, shares his perspective on the ways vendors and manufacturers are working together toward a more sustainable future.
Crucial analytics for a successful after-sales strategy
Comprehensive, cross-functional analytics can help companies foster long-term customer relationships, resulting in increased revenue and a more favorable brand reputation.
Why AI-powered businesses need robust data hygiene strategies
In the era of AI, businesses that prioritize data hygiene are better positioned to manage risks and strengthen consumer relationships.
Why cybersecurity belongs at the center of corporate ESG strategies
Robust cybersecurity policies can keep ESG initiatives on track, while helping businesses build credibility with consumers, regulators, and investors.
Deploying self-service capabilities to energize CX and support
Enterprise organizations—especially as they scale—will need to expand and improve their self-service support offerings to meet their customers' expectations.
Change management and the role of the admin: Key takeaways from Zoholics
To achieve a successful transformation, and prevent disruptions to core business functions, a change management strategy shaped by business leadership is essential.
From ideas to impact: Cultivating a culture of innovation
Nirupa Mathew, deputy executive program officer at Smarter Balanced, shares strategies for supporting innovation in the workplace.
People-centric project management in the age of smart technology
To experience the full potential of smart PM tools, project managers must keep the needs of their teams at the center of their implementation strategies.
High-impact trends in enterprise cloud computing
Many factors can impact the success of an enterprise cloud transformation—but a few key trends are helping executives improve returns on their cloud investments.
