Deploying self-service capabilities to energize CX and support
Enterprise organizations—especially as they scale—will need to expand and improve their self-service support offerings to meet their customers' expectations.
High-impact trends in enterprise cloud computing
Many factors can impact the success of an enterprise cloud transformation—but a few key trends are helping executives improve returns on their cloud investments.
The trends that mattered in 2022, and will in 2023
Business software continues to evolve toward fast, scalable AI-powered cloud solutions, while consumers push brands further on metrics of corporate responsibility.
Implementality, Episode 3: How data governance can make or break your software stack
Transparent data can be especially vulnerable to corruption, misinterpretation, and inefficiency. A proactive, systematic approach to governance maintains the best balance of availability and integrity.
Where mesh meets fabric: Getting the most out of enterprise data products
To balance the benefits of data centralization with business domains' unique needs, organizations need a fresh approach to sharing data products and solutions.
The hidden costs of shadow IT
Record numbers of employees are using unapproved apps to get their work done, but the costs of this practice to organizations can far outweigh any efficiency gains.
The high demand for low code
Low-code and no-code platforms offer benefits beyond the scope of DX, from security and agility to the bottom line.
The latest trends in business intelligence software
SaaS, interactive visualizations, and data preparation are poised to change the game for business intelligence.
Implementation of a new CRM should be easy
When CRM implementations fail, it's often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in.
The new face of digital customer experience
Digital solutions are transforming the customer experience, with self-service options, omnichannel presence, and AI implementations leading the way.
The value of explainable AI: Bringing AI out of the black box
Artificial intelligence shouldn't be mysterious. Transparency into AI decision-making drives confidence, adoption, and continuous improvement.
The evolving C-suite in DX: pivoting in leadership to drive transformation
Digital transformation offers organizations the opportunity to reimagine themselves, and the C-suite can lead by rethinking its own roles.
Context is making a comeback: moving beyond behavioral marketing
Contextual advertising is showing new promise, thanks to an evolving data privacy landscape and the power of immediate relevancy.
Synthesis in DX: blending technology and culture to facilitate transformation
A healthy, innovative corporate culture and an effective tech stack can support each other to make DX success more achievable and sustainable.
Leveraging loyalty: how customer loyalty programs can live up to their potential
Loyalty programs are popular, but most of them underperform. To drive engagement and spending, brands need to move beyond the usual perks.
