A data-driven approach to reversing CX decline
Improved data practices in key business areas can help stakeholders identify CX deficits and take meaningful steps toward improvement.
Is it time to slim down your tech stack?
Improve software performance and stop wasting money by identifying and eliminating tech bloat across your IT stack.
Automation strategies that drive fresh, agile, and impactful CX
Through a combination of flexible CXA software and comprehensive analytics, businesses can increase ROI in automation, while achieving stronger and more loyal customer relationships.
Your sales team's year-end data hygiene checklist
Good year-end data hygiene practices can maximize the value of your CRM data and improve the efficiency of next year's sales and marketing activities.
Crucial analytics for a successful after-sales strategy
Comprehensive, cross-functional analytics can help companies foster long-term customer relationships, resulting in increased revenue and a more favorable brand reputation.
People-centric project management in the age of smart technology
To experience the full potential of smart PM tools, project managers must keep the needs of their teams at the center of their implementation strategies.
