A 360-degree guide to help desk data democratization
In this guide, we discuss the relationship between support analytics and overall business health—and share best practices for improving access to help desk data across the organization.
Business process automation: Top opportunities we're seeing in the manufacturing sector
Software automation can play a key role in helping manufacturers respond to labor shortages, regional regulations, and other emerging challenges.
Is it time to slim down your tech stack?
Improve software performance and stop wasting money by identifying and eliminating tech bloat across your IT stack.
Establishing an effective governance strategy for self-service BI
To maximize the potential of self-service BI solutions, while minimizing the risks of adoption, clearly-defined governance strategies are essential.
Automation strategies that drive fresh, agile, and impactful CX
Through a combination of flexible CXA software and comprehensive analytics, businesses can increase ROI in automation, while achieving stronger and more loyal customer relationships.
Why AI-powered businesses need robust data hygiene strategies
In the era of AI, businesses that prioritize data hygiene are better positioned to manage risks and strengthen consumer relationships.
Deploying self-service capabilities to energize CX and support
Enterprise organizations—especially as they scale—will need to expand and improve their self-service support offerings to meet their customers' expectations.
Change management and the role of the admin: Key takeaways from Zoholics
To achieve a successful transformation, and prevent disruptions to core business functions, a change management strategy shaped by business leadership is essential.
People-centric project management in the age of smart technology
To experience the full potential of smart PM tools, project managers must keep the needs of their teams at the center of their implementation strategies.
High-impact trends in enterprise cloud computing
Many factors can impact the success of an enterprise cloud transformation—but a few key trends are helping executives improve returns on their cloud investments.
Expanding AI expertise in the workplace: an employee-centric approach
By aligning the organization's AI objectives with the goals of its employees, org leaders can design more relevant, digestible, and effective skill-building programs.
Leverage roles and permissions to take a CRM from usable to useful
CRM admins can greatly improve UX and efficiency by customizing roles and profiles to match their org chart and workflows.
Revolutionizing help desk management with data-driven analytics
Valuable BI can be extracted from service desk solutions, including insight into customers, organization inefficiencies, and the desk environment itself.
Marketing Automation: improving results by focusing on individual action
Every interaction with a marketing campaign gives marketers data that can help them iterate and improve.
Leadership Perspectives: Strategic Challenges in Digital Transformation
Shivani Agarwal, Head of IT Infrastructure, Security, and Enterprise Services at McLane Company, shares her insights on business modernization and successful DX.
