A data-driven approach to reversing CX decline
Improved data practices in key business areas can help stakeholders identify CX deficits and take meaningful steps toward improvement.
Business process automation: Top opportunities we're seeing in the manufacturing sector
Software automation can play a key role in helping manufacturers respond to labor shortages, regional regulations, and other emerging challenges.
Establishing an effective governance strategy for self-service BI
To maximize the potential of self-service BI solutions, while minimizing the risks of adoption, clearly-defined governance strategies are essential.
Metrics for the future: Driving business health and profitability in 2025
By tracking the right metrics, business leaders can optimize operations and deliver more powerful CX in the new year.
EX metrics for sustaining success
Positive employee experience has ripple effects throughout an organization, but what do organizations need to track to maintain it?
Crucial analytics for a successful after-sales strategy
Comprehensive, cross-functional analytics can help companies foster long-term customer relationships, resulting in increased revenue and a more favorable brand reputation.
Making decisions, not guesses: The road to data-driven decision-making
To achieve data-driven growth, organizations are pushing the accessibility and understandability of their data as well as its role in workplace culture.
The case for customer performance indicators
Substituting customer performance indicators for KPIs can help organizations drive a more customer-centric focus at every touchpoint.
Leveraging support analytics for better CX across departments
With the unique vantage point provided by customer support analytics, organizations can bolster their efforts to provide high-quality, personalized experiences across departments.
The latest trends in business intelligence software
SaaS, interactive visualizations, and data preparation are poised to change the game for business intelligence.
The case for implementing a unified data and analytics platform
Getting a comprehensive view of the customer requires a comprehensive view of their data. A UDAP provides that omnichannel perspective.
Critical KPIs for successful digital transformation
DX creates a wealth of metrics, but focusing on the ones that reflect the organization's transformation goals ensures a successful implementation.
