Upcoming webinars
Stay tuned, we have more webinar content coming soon!
Sales & Marketing
The Zoho Accelerator: Unlock the Full Potential of Zoho CRM & Desk With 3 Expert 'Hacks' to Boost Your Operations
Did you know that most Zoho CRM and Desk users are not taking advantage of the most powerful, time-saving automations? Join us as our enterprise solutions team is revealing 3 real life 'hacks' that extend the capabilities of Zoho CRM and Zoho Desk that will transform your operations. These are based on real solutions we've recently implemented with enterprise customers. On the webinar, we'll reveal how you can leverage Zoho CRM & Desk beyond their traditional use, extending their capabilities and increasing your efficiency. Don't miss out on this opportunity to take your Zoho stack to the next level and unlock the full potential of Zoho CRM and Zoho Desk.
Date & Time:
May 21st
10 AM (PST) / 1PM (EST)
Sales & Marketing
Zoho Skillup: Master The Simple Tool That Extends Zoho CRM's Automation Capabilities
Join us as we walk through a handful of highly useful automations in Zoho CRM that are made possible with the simple use of Zoho Flow. In this hands-on demo, you'll learn exactly how to leverage Zoho Flow to further extend what's possible with Zoho CRM.
Date & Time:
October 22nd
10 AM (PST) / 1PM (EST)
Operations
The Zoho Accelerator: Master Project Management By Creating Seamless Integration Across Your Zoho Ecosystem
Join us for an in-depth look at how project management can transform your entire organization when you get your technology communicating together seamlessly. During this session, we'll explore how to use project management tools within a structured, organization-wide framework, enabling seamless collaboration and integration with other Zoho applications in your ecosystem. You'll also discover how to break down silos, enhance communication, and ensure all teams are aligned on strategic objectives, maximizing productivity, and driving success across your enterprise.
Date & Time:
November 19th
10 AM (PST) / 1PM (EST)
Collaboration
Zoho Skillup: Breaking Down Silos – How Zoho CRM for Everyone Transforms Enterprise Collaboration
Traditional CRMs are built for sales teams—but what if your entire company could leverage CRM data to drive growth? Zoho CRM for Everyone breaks down silos, giving sales, marketing, support, and operations a unified platform to collaborate seamlessly. Join us for this session to see how Zoho CRM for Everyone:
- Empowers all teams with real-time customer insights
- Streamlines workflows and automates cross-team processes
- Enhances collaboration for a seamless customer experience
Don’t let disconnected systems slow you down. Register now and discover how a truly unified CRM can transform the way your enterprise operates!
Date & Time:
April 08th
10 AM (PST) / 1PM (EST)
Sales & Marketing
Zoho Skillup: Unlocking the Power of Many-to-Many Relationships in Zoho CRM
Many-to-many relationships in Zoho CRM are a powerful but often underutilized feature that can bring structure to the real-world complexity your business deals with every day. In this session, we’ll explore when and why to use many-to-many lookups, and walk through practical examples, including:
- Tracking a contact’s employment history across multiple accounts
- Mapping relationships between contacts (e.g., colleagues, mentors, shared history)
- Recording business relationships between accounts (e.g., M&A activity, partnerships)
- Maintaining detailed product purchase history by customer
Date & Time:
June 10th
10 AM (PST) / 1PM (EST)
Customer Experience
The Zoho Accelerator: How to Eliminate Support Inconsistencies Across Teams and Regions with Zoho Desk
One of the biggest challenges enterprise companies face is delivering consistent, high-quality support across departments, teams, and global regions. In this session, we’ll walk through how Zoho Desk helps you eliminate support silos and standardize customer service operations at scale. You’ll see how to design structured workflows, enforce accountability, and speed up resolution time using:
- Blueprints for guided multi-step processes
- SLAs and automation to maintain response consistency
- Workflows and rules to ensure team accountability and compliance
Whether you’re trying to align support across business units or reduce variability in customer experience, this session will help you build a unified, efficient service operation.
Date & Time:
June 24th
10 AM (PST) / 1PM (EST)
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Recorded webinars
May 27, 2025
The Zoho Accelerator: Automate Contracts, Quotes & More with Zoho CRM + Writer
Manually crafting sales contracts, proposals, and purchase orders can be time-consuming and error-prone. Discover how to transform your document generation process by integrating Zoho CRM with Zoho Writer.
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Apr 22, 2025
Zoho Visions CRM: Behind The Scenes Insights On 2025 Zoho CRM Innovations, Developments, And Future Roadmap
Are you curious about the latest innovations and developments with Zoho CRM for 2025? Are you looking to leverage these developments to get more out of your current Zoho implementation? And are you curious to hear about the innovations that we currently have in progress, future developments we have planned, and a peak into how we decide and prioritize these developments? If so, then we'd love to invite you to join us on our upcoming LIVE webinar. In addition to learning about the latest innovations from Zoho CRM, you'll have an opportunity to ask our product team questions directly.
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Mar 19, 2025
AI for Support: Empowering Your Agents and Customers
Take advantage of tips on using AI to keep customers and grow customer relationships. Improve your CX and UX with best practices, including:
- Predicting issues before tickets arrive
- Guiding users to their ideal solution
- Reporting on (and improving) user satisfaction
Mar 12, 2025
AI For Sales: Better, Faster, Easier
Leverage AI to land new customers and convert leads faster. Join us for a demo on the AI capabilities that you already have access to in your CRM, including:
- Preparing your data to return valuable insights
- Rolling out AI with your sales staff strategically
- Creating intelligent alerts to improve conversion
Mar 05, 2025
AI Trends: Enhancing BI Across Your Organization
Answer more questions than just 'What exactly is AI?' as we cover how AI can be used to provide you the most value from Zoho One. Our experts will share Zoho's insights into what AI practices should be industry-standard, including:
- Approaching AI as a tool, not a solution
- Improving the richness of your analytics insights
- Supplementing decision-making with AI suggestions
Feb 18, 2025
The Zoho Accelerator: Fix Lead Generation Bottlenecks and Drive Better Engagement with Zoho Forms
Struggling with poor lead quality, missed sales targets, or outdated data? Join us to see how Zoho Forms can streamline your lead generation and management processes. Discover how to:
- Integrate Zoho Forms with your CRM for real-time updates and workflows.
- Automate follow-ups and approvals to keep leads engaged.
- Track lead sources and boost conversions with advanced features like UTM tracking and mobile kiosk mode.
Don’t let lead management challenges hold you back—sign up now to learn actionable strategies for driving better leads and deeper engagement!
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Feb 04, 2025
Zoho Skillup: How To Unlock Advanced Dashboards and Analytics In Zoho CRM
Join us for a hands-on webinar tailored for enterprise Zoho CRM users, where we’ll dive into the powerful advanced analytics tools that transform your data into actionable insights. What you’ll learn:
- Augmented Analytics: Discover how AI and machine learning can surface hidden patterns and trends in your data.
- Auto-Generated Reports and Dashboards: Save hours of work by automating report creation with just a few clicks.
- Unified Business Insights: Combine data from multiple sources for a 360-degree view of your business performance.
Whether you're looking to streamline your operations, uncover new growth opportunities, or simply make better decisions, this webinar will equip you with the knowledge to elevate your Zoho CRM analytics to the next level.
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Jan 28, 2025
Zoho Accelerator: Transform Your Hiring Process - How Top Enterprises Attract and Retain World-Class Talent
In today’s competitive talent market, attracting and retaining top-tier candidates is a growing challenge for enterprises. Join us on January 28th for an exclusive webinar where we’ll showcase how Zoho Recruit transforms the hiring process from start to finish. Learn how to leverage powerful features like AI-powered candidate screening, advanced analytics for smarter hiring decisions, and seamless integration with Zoho CRM to create an unparalleled recruitment experience.
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Jan 21, 2025
Zoho Skillup: 3 Unique Zoho Analytics Customizations For Displaying Data Exactly the Way You Need It
Join us as we unveil three underutilized data customizations in Zoho Analytics that will increase your efficiency simply by having data presented in the exact way you need it. In just 30 minutes, you'll learn:
- A simple way to overlay data on any map including geographically, or even a map of your office building
- Advanced ticketing data views that give you everything you need to know at a glance, and
- How to create a custom query table for setting up a lookup within CRM modules
Dec 03, 2024
Zoho Skillup: How To Create a Completely Customized Customer Support Experience That Uniquely Fits Your Business
While most customer support software includes out-of-the-box modules that support general business needs, most enterprise businesses become specialized enough where you need specific workflows to support your customers and support team as efficiently as possible. Join us as we show you how to create the perfect customer support experience both internally and externally by taking advantages of several new features in Zoho Desk.
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