How to use your Zoho Wallet credits?
Login or Sign Up
Monitor Your Credits
Using Zoho Wallet Credits
Apply Wallet Credits
Explore the Application
For more information about the usage and limitations of Zoho Wallet credits, please refer to our Terms and Conditions.
Step 1
Login or Sign Up
If you're an existing Zoho user, simply log in to your Zoho account. If you're new to Zoho, sign up for any product of your choice at zoho.com.
Step 2
Monitor Your Credits
Gain detailed insights into your wallet credits by visiting the Credit Dashboard under the Credits Info tab.
Step 3
Using Zoho Wallet Credits
For a new app purchase: Choose your desired Zoho product, click on the “Upgrade” option available on the home screen, and access the subscription page to complete the upgrade.
For an edition upgrade : Navigate to the subscription page of your current Zoho product, select the higher edition you would like to upgrade to, and proceed with the upgrade process.
Step 4
Apply Wallet Credits
On the subscription page, ensure you enable the "Use my existing wallet credits" checkbox to apply the eligible credits before checkout.
Step 5
Explore the Application
Complete your purchase to unlock access and start exploring the full potential of the product. Dive into its features and functionalities to get the most out of your experience!
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For more information about the usage and limitations of Zoho Wallet credits, please refer to our Terms and Conditions.
FAQ
I am new to Zoho. Am I eligible to use the credits for any Zoho app purchase?
Yes, if you received any credits or credit coupon code via any of our promotions you are eligible to use the credits.
Do all the credits have an expiration date?
Yes, every credit is time sensitive and the validity differs based on the type of credit.
Can these credits be encashed?
No. These can be used only for purchases or upgrades within Zoho.
Can the customer use the available promotional wallet credit for the purchase of Zoho One?
Yes, only if they are completely new to Zoho. Active paying customers of any Zoho subscription aren't eligible to purchase Zoho One via these credits.
Any exception for the usage of credits?
There is an exception. For annual purchases, customers or prospects are restricted on the usage of Zoho Wallet credits up to 50% of the invoice amount or maximum of $200, which ever is lower.
Will credits be given to existing / new customers with discounted pricing (beyond the standard card rate) when they sign up for annual pricing at the time of renewal?
No.
If the customer purchases multiple products in a year under the annual pricing model, will credit be provided for every transaction?
Yes. However, we have fixed a maximum cap up to which the credits are offered.
Are there different types of Wallet credits available?
Yes, based on the nature of the transactions made by the customer or the Zoho promotions, the credit type will vary.
Will existing customers already in the annual pricing mode be eligible for Wallet credits when they renew their contract?
Yes.
What happens when the customer cancels, downgrades, or deletes their account in between the subscription period?
All unused credits will lapse.
Who can redeem the available credits?
Only the credits recipient can redeem the available credits.
Can the customer transfer credits between two users?
Yes, credits can be transferred between users as long as they are within the same organiation (same domain) and country. To transfer credits, customers must raise a request at wallet@zohocorp.com
Can the wallet promotion be used with any other existing promotion?
No. This offer cannot be combined with any other offer.
Can existing Wallet credits earned from previous transactions be used for a subsequent purchase with a discounted pricie? For example, the customer has $200 in their wallet and negotiated a discounted pricing deal for a new product.
Yes, the existing Wallet credit can be used.
What can a Zoho One customer use the credits for?
Zoho One customers can use credits to purchase any new Zoho app that isn’t included in the Zoho One bundle.