How do I record a refund for the advance payment I received from a customer?

To record a refund for the advance payments received from a customer:

Go to Customers.
Select the customer for whom you want to record a refund.
Click Unused Credits under Receivables. A pop-up will appear with the list of unused credits.
Click Excess Payment, and you will be taken to its payment receipt.
Click the More icon and select Refund.
Verify the details, enter a reference number and a description, if required.
Click Save.

The refund for the advance payment made by your customer will be recorded.

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