My customer paid an invoice today. However, they intended to pay on a later date. I’ve issued a refund from my bank. How can I record this in Zoho Billing without deleting the invoice?

To record a refund for an invoice without deleting it:

• Go to Invoices under Sales.
• Select the invoice for which you want to record the refund.
• Click Payments Received and select the Delete icon.
• Select Ok to confirm the action.

The amount will be recorded as credits for the customer.

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