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Can I use the same e-Way Bill if the customer refuses to accept the goods or rejects them for any reason?
No, you cannot use the same e-way bill number when goods are being returned. You will need to generate a new e-way bill for the sales return with the relevant documents.
In Zoho Books, you can create a Credit Note for the sales return and generate an e-Way Bill by choosing Transaction Type as Credit Note.
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