Trusted by service businesses and contractors worldwide
Transform business operation with Zoho FSM
End-to-end FSM platform
Handle work orders, scheduling, field operations, and billing seamlessly to eliminate errors and inefficiencies.
Efficient resource management
Manage technicians, crews, and equipment and dispatch the ideal resources based on availability, skill, and location.
Enhanced field operations
Equip your field teams with the key tools, instructions, and real-time data for maximum productivity and top-quality service.
Exceptional customer experiences
Build long-lasting customer relationships with timely service completion, proactive updates, and seamless communication.
Elevate front desk efficiency
- Receive new landscaping requests from various channels
- View all the requests and their statuses in a single screen
- Send accurate cost estimates for the services you provide
- Store and access complete details of your customers
Revolutionize field operations
- Improve work order management with efficient processes
- Assign jobs to field agents based on territories and skills
- Schedule based on proximity with live-location tracking
- Manage your equipment easily and schedule them for jobs
- Run recurring lawn care activities with maintenance plans
- Equip field agents with job instructions and checklists
Boost field agent productivity
- Keep track of attendance and travel logs of field agents
- Enable viewing complete customer and job information
- Allow agents to share notes, photos, audio, and videos
- Get real-time updates and monitor work progress
Streamline financial operations
- Generate branded invoices from the web and mobile app
- Enable customers to pay through online payment gateways
- Support multiple currencies and set up region-based taxes
- Monitor invoice and payment statuses to manage finances
Transform
customer experiences
- Keep customers in the loop with regular service updates
- Automate notifications via email, SMS, or WhatsApp
- Send comprehensive service reports after every service
- Receive and analyze customer feedback and rating
Uncover business insights
- Get a complete view of daily operations with dashboards
- Analyze metrics across modules with built-in reports
- Create custom reports to get data specific to your business
- Access client dashboards to view customer-centric data
Stay connected with your customers and teams
Run your business effectively with seamless communication channels
Webforms
Allow customers to submit landscaping service requests directly through your website
WhatsApp
Respond to customer queries, send reminders, and keep them informed with regular updates
In-app notifications
Receive automatic alerts on work progress, estimate approvals, job completion, and key events
Notes & Attachments
Share notes, images, audio, and videos within teams via web and mobile apps
Improve efficiency with automation
Workflow Rules
Create workflow rules to run repetitive and time-based activities automatically.
Field Updates
Keep your data accurate by automating field updates based on pre-defined conditions.
Webhooks
Share data with other tools you use in real-time to keep them in sync using webhooks.
Functions
Set up business processes and enable third-party connections using custom functions.
Integrate Zoho FSM
with your favorite apps
Billing & Payments
Simplify invoice generation, support online payments, and manage your finances with the Zoho Books and Zoho Invoice integrations.
Communication
Handle leads, manage sales pipelines and elevate customer relationships by integrating Zoho FSM with Zoho CRM or Bigin.
Customer Management
Connect with customers through WhatsApp or link Zoho FSM with third-party SMS providers to set up seamless communications.
Third-Party Integrations
Integrate with other third-party tools you need for your business using Zoho Flow, Zapier, or the REST APIs provided by Zoho FSM.
Success stories from the field
"After using Zoho FSM, we have greater control over our planning and monitor our technicians' work easily."
Javier Martinez
Pelican QSR Solutions
"An incredible experience from day one of using the product. Their willingness to go over and above the call to duty to assist me where ever needed. Love the functionality and ease of use."
Johnny de Waal
Operations Manager in South Africa
"The platform has significantly improved our workflow, making it easier to manage field operations and communicate with customers."
Zohayr Mohammed
Kleenair
Frequent asked questions
A landscape business management software like Zoho FSM optimizes operations by streamlining job scheduling, handling field teams efficiently, simplifying billing, and improving customer communication. It reduces administrative work, increases efficiency, and ensures better coordination between office staff and field teams. With real-time job updates and easy documentation, you can enhance you service quality and foster customer loyalty.
A lawn care software simplifies job scheduling by helping you assign tasks based on the field agent's availability, proximity, skill, and workload. With a clear insight into upcoming jobs and pending work orders, you can ensure that no job is missed out and each landscaping activity is progressing as per schedule.
Yes, Zoho FSM is scalable and works for both small and large landscaping businesses. Small businesses can use it to manage job scheduling, invoicing, and customer interactions, while larger businesses benefit from advanced features like workflow automation, advanced workforce management, and integration with accounting software. It is flexible and ideal for businesses of all sizes.
Yes, the Zoho FSM mobile app is available for Android and iOS and it allows field teams to access job details, update work status, capture customer feedback, and upload images and notes from job sites. The app ensures seamless communication between field crews and office staff, reducing paperwork and improving job efficiency.
Zoho FSM supports recurring work orders and service appointments, making it easy to set up periodic lawn care services. You can create maintenance plans with predefined schedules, automate reminders, and generate work orders at regular intervals. This ensures consistent service delivery for customers who require continuous lawn care and maintenance