Trusted by service businesses and contractors worldwide
Reimagine the way you work
End-to-end field service management
Run your general contracting business on the one-stop FSM platform to improve efficiency, productivity, and profitability.
Effortless scheduling and dispatching
Schedule and dispatch the ideal resource for each job by choosing agents based on their availability, skill, and proximity.
Efficient field operations
Arm your field agents with the Zoho FSM mobile app that provides data, handles daily logs, and allows easy collaboration.
Excellent customer experiences
Improve customer interactions and elevate customer satisfaction at every level to deliver delightful service experiences.
Elevate front desk efficiency
- Receive and process service requests seamlessly
- See request status and track them to completion
- Send detailed cost estimates for each repair or service
- Store customer and asset data and view service history
Revolutionize field operations
- Optimize the entire work order management process
- Schedule jobs based on field agent availability and skill
- View the live-location of field agents before scheduling
- Set up scheduled maintenance plans for periodic services
- Create job sheets with clear instructions and checklists
- Streamline workforce management and handle diverse teams
Boost technician productivity
- Enable field agents to check-in and log trips
- Provide access to customer, asset, and service data
- Equip agents to store information in a structured manner
- Allow collaboration via notes, images, audio, and video
Streamline financial operations
- Raise branded invoices easily from the web and mobile app
- Allow customers to make payments through online gateways
- Configure multiple currencies and region-specific taxes
- Monitor invoice and payment status and manage finances
Transform
customer experiences
- Inform customers of service status through timely updates
- Automate service notifications via email, SMS, and WhatsApp
- Send a detailed service summary using service reports
- Receive and analyse customer feedback and rating
Uncover business insights
- Access key metrics and track progress using reports
- Create custom reports to derive industry-specific data
- Keep track of daily activities and numbers using dashboards
- View client-centric information on customer dashboards
Easy collaboration, effective communication
Stay in sync with customers and teams with our communication tools
Webforms
Use customizable webforms to allow customers to log new service requests directly on your website
WhatsApp
Interact with customers, send service reminders, answer queries, and keep them updated regularly
In-app notifications
Get notified of estimate approvals, work start, job completion, and so on to take timely action
Notes & Attachments
Share notes, images, audio, and video to collaborate and deliver great service experiences
Automate for high efficiency
Workflow Rules
Set up rules and conditions to automate sending timely messages, updates, and reminders.
Field Updates
Keep the data in all your modules updated and accurate with automatic field updates.
Webhooks
Use webhooks to share data automatically between all your tools to keep them in sync.
Functions
Write custom functions to set up specific business processes and run them effortlessly.
Integrate Zoho FSM
with your favorite apps
Billing & Payments
Raise invoices, set up region-specific taxes, and support multiple payment gateways with the Zoho Books and Zoho Invoice integration.
Communication
Handle sales, manage leads, pipelines and deals and schedule installations with the Zoho CRM and Bigin integrations.
Customer Management
Improve customer interactions by integrating with WhatsApp or connecting with your third-party SMS providers.
Third-Party Integrations
Use Zoho Flow, Zapier, or the REST APIs provided by Zoho FSM to connect with third-party apps.
Success stories from the field
"It's a comprehensive solution that's streamlined our operations."
Alavi
Mr.Light Global
"We love the efficiency when it comes to scheduling appointments."
Togaraseyi Maviza
NanoTech Water Technologoies
"It is a great value to have notifications, online acceptances, billing, stock issues, appointment scheduling all from one system."
Damien Joynt
Forbtech
Frequent asked questions
Yes! As a general contractor software, Zoho FSM scales with your business. It allows you to manage an increasing number of jobs, contractors, and service requests effortlessly. Its automation and customization features ensure your workflows stay efficient as your business expands. With its appointment-based pricing, you only pay for what you need at every stage.
Zoho FSM lets you add field agents with their skill and territory details and even create crews based on your requirements. You can see the availability of agents and crews on the Dispatch Console for easy scheduling. Similarly, you can also add equipment and schedule them for specific time periods.
Absolutely! With the mobile app, field teams can access project details, site locations, service history, and instructions on the go. They can also fill out checklists and share notes and images. The Zoho FSM mobile app, available for Android and iOS, plays a key role in making Zoho FSM one of the best general contractor software.
Yes! Zoho FSM enables you to set up maintenance plans that generate recurring work orders for routine maintenance, inspections, and service contracts. Whether it’s monthly site visits, equipment servicing, or periodic safety checks, the system automates scheduling to keep your projects on track.