Trusted by service businesses and contractors worldwide
Open the door to efficient field operations
Streamline day-to-day activities
Optimize every aspect of your garage door service business to ensure timely service delivery in the unified FSM platform.
Empower field teams
Equip technicians with customer data, service histories, instructions,and collaborative tools to elevate service standards.
Strengthen customer relationships
Maintain service histories, schedule regular garage door maintenance, and enhance customer communication to foster trust.
Foster sustainable growth
Improve billing efficiency, track performance, and make data-driven decisions to scale your garage door service business.
Elevate front desk efficiency
- View requests received from multiple channels on one screen
- Track each service request from initiation to completion
- Provide accurate estimates for repairs and installations
- Access client profiles, asset details, and service history
Revolutionize field operations
- Handle the work orders management process effortlessly
- Create schedules based on technician availability and skill
- View the live locations of field technicians in the map view
- Offer periodic services for the maintenance of garage doors
- Equip technicians with repair instructions and checklists
- Manage your diverse workforce and equipment efficiently
Boost technician productivity
- Keep track of technician attendance and travel logs
- Give technicians access to service and customer info
- Allow real-time sharing of data, photos, and attachments
- Enable collaborations to elevate garage door services
Streamline financial operations
- Generate and send branded invoices via web or mobile apps
- Enable customers to pay through online or offline channels
- Configure multiple currencies and region-specific taxes
- Track invoices and payments to ensure stable cash flow
Transform
customer experiences
- Keep customers informed throughout the service process
- Automate timely updates via email, SMS, and WhatsApp
- Summarize the work done through a detailed service report
- Get the customer's feedback and rating to ensure quality
Uncover business insights
- Use built-in reports access metrics and gain insight
- Track specific data by customizing reports for your needs
- Monitor daily operations with intuitive dashboards
- Access customer dashboards to track client-centric data
Easy collaboration and communication
Stay in sync with customers and field teams through fast, real-time communication
Webforms
Allow customers to add garage door services requests directly on your website by embedding webforms
WhatsApp
Notify customers of upcoming services, respond to queries, and offer assistance via WhatsApp
In-app notifications
Receive alerts indicating the start of work, job completion, estimate approvals, and more
Notes & Attachments
Collaborate within teams by sharing notes, photos, and audio for top-notch service delivery
Drive productivity with automation
Workflow Rules
Automate sending notifications and updates at various stages of the service process.
Field Updates
Update the information in various modules automatically to keep your data accurate.
Webhooks
Enable automatic data sharing with webhooks to keep all the tools you use in sync in real-time.
Functions
Operate with minimum manual effort buy using functions to set up and automate business processes.
Integrate Zoho FSM
with your favorite apps
Billing & Payments
Generate branded invoices, accept online payments and manage your finances with the Zoho Books or Invoice integrations.
Communication
Integrate with WhatsApp or connect your third-party SMS services to send regular maintenance reminders and service updates.
Customer Management
Manage your leads and sales pipeline and seamlessly offer installations and service with the Zoho CRM or Bigin integrations.
Third-Party Integrations
Link Zoho FSM with other apps you use for billing, HR, and sales using Zapier or REST APIs.
Success stories from the field
"Creation of job locations and easy invoicing for completed jobs are features we love. After using Zoho FSM, we have greater control over our planning and monitor our technicians' work easily."
Javier Martinez
Pelican QSR Solutions
"It is a great value to have notifications, online acceptances, billing, stock issues, appointment scheduling all from one system."
Damien Joynt
Forbtech
"Zoho FSM has been a game-changer for our field service operations. The platform is intuitive, feature-rich, and perfectly tailored to streamline every aspect of managing a field workforce."
Shuaib M
Alishan Trading LLC
Frequent asked questions
Zoho FSM centralizes all your scheduling needs. You can view upcoming jobs, assign them to available technicians, and even assess their expertise and check their live-locations—all from one screen.
Absolutely! With Zoho FSM, you can set up recurring work orders and service appointments for scheduled tune-ups, spring inspections, or other routine maintenance services. You can choose the interval of your choice and easily create a scheduled maintenance plan.
Yes. Technicians can use the Zoho FSM mobile app to access customer information, job location, service histories, and even checklists and instructions on the field. The garage door service mobile software is a key tool to deliver excellence.
Definitely! Zoho FSM scales as your business expands. You can add more technicians, manage higher volumes of jobs, and customize and automate workflows to suit your growing business needs.