Effortless cleaning service management
Boost efficiency, build customer loyalty, and accelerate growth with the end-to-end field service management platform
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Trusted by service businesses and contractors worldwide
The game-changer for cleaning service providers
One-stop solution
Streamline your cleaning service business on a unified platform that manages work orders, scheduling, workforce, and billing.
Intelligent scheduling
Deliver excellence in every job you take up by choosing the right field agent based on their skills, availability, and proximity.
Outstanding field work
Equip your field teams with the information and tools required to maximize productivity through the Zoho FSM mobile app.
Profitable growth
Optimize the business process, track metrics, and make data-backed decisions to scale your organization sustainably.
Elevate front desk efficiency
- Get new cleaning service requests from multiple sources
- Store details of the services you offer and parts you stock
- Mail detailed cost estimates for the service and parts
- Maintain details of contacts, companies and past service
Revolutionize field operations
- Run the entire work order management process smoothly
- Choose field agents based on availability and workload
- Track the live-locations of field agents in real-time
- Manage cleaning equipment and schedule them for services
- Offer scheduled maintenance with recurring work orders
- Enable field agents to view instruction and fill out checklists
Boost field agent productivity
- Monitor daily attendance and access travel logs
- Allow field agents to access job and customer information
- Enable sharing notes, images, video, and audio on the go
- Keep a check on work progress with real-time updates
Streamline financial operations
- Raise and send invoices from the web and mobile apps
- Allow customers to pay online through multiple gateways
- Set up multiple currencies and region-specific taxes
- Track overdue invoices and payments effortlessly
Transform
customer experiences
- Keep customers updated on upcoming services and its details
- Send notifications via email, SMS, or WhatsApp automatically
- Mail a comprehensive service report on completion of work
- Enable customers to log their feedback and rating
Uncover business insights
- Use dashboards to get a complete overview of operations
- Access reports to analyze numbers across various modules
- Delve deeper into data by customizing reports to suit you
- View client-specific metrics using customer dashboards
Stay in sync with teams and customers
Foster effective communication for seamless workflows
Webforms
Set up webforms on your website to enable customers to easily submit new cleaning service requests
WhatsApp
Send service reminders, provide work status updates, and respond to customer queries in real-time
In-app notifications
Receive automatic updates on work progress, estimate approvals, and other key events
Notes & Attachments
Enable teams to share information, images, audio, and video files through the web and mobile app
Save time with automation
Workflow Rules
Automate repetitive and time-based processes and notifications by setting up workflow rules.
Field Updates
Trigger field updates automatically to maintain data accuracy across various modules.
Webhooks
Sync other tools you use with Zoho FSM by using webhooks to share data in real-time.
Functions
Define business processes and enable third-party integrations with custom functions.
Integrate Zoho FSM
with your favorite apps
Billing & Payments
Raise branded invoices, add region-specific taxes, and collect payment via multiple channels with Zoho Invoice and Books.
Communication
Stay in touch with your customers through every stage of the service through WhatsApp, or third-party SMS providers of your choice.
Customer Management
Maintain customer database, handle sales pipeline and seamlessly transition to field service by connecting with Zoho CRM or Bigin.
Third-Party Integrations
Use Zapier or the REST APIs provided by Zoho FSM to integrate with other third-party tools you use.
Success stories from the field
"Now I can't imagine working without FSM. I see how everything is only getting better and I really enjoy being in contact with competent, responsive and friendly staff."
Slav V
TeamClean
"Everything is easy to program. Zoho FSM is a solid choice for businesses looking to automate and optimize their field service operations, particularly if they already use other Zoho products."
Siagny Ortiz
MetroKleen
"The platform has significantly improved our workflow, making it easier to manage field operations and communicate with customers"
Zohayr Mohammed
Kleenair
Frequent asked questions
A residential cleaning software like Zoho FSM helps simplify your daily operations by automating tasks such as job scheduling, team management, invoicing, and customer communication. With real-time updates, you can track your cleaning teams, manage service requests, and ensure top-notch service delivery from a single platform.
Zoho FSM allows you to store and access essential customer details like contact information, addresses, preferences, and documents. This makes it easy to create service requests, estimates, and work orders. Plus, your field agents can view this information on their mobile apps, helping them provide personalized, high-quality services.
Absolutely! With Zoho FSM, you can set up scheduled maintenance plans and define intervals for periodic cleaning activities. It lets you create templates for recurring work orders and service appointments, so everything runs smoothly without extra effort.
Zoho FSM leverages the power of the built-in Zoho Invoice integration to let you create branded invoices for residential and commercial cleaning services. You can collect payments through various channels, including online payment gateways, making the entire billing process simple and hassle-free for both you and your customers.