Trusted by service businesses and contractors worldwide
Your partner in excellent chimney care
Enhance operational efficiency
Manage work orders, scheduling, fieldwork, and billing in one platform for seamless, error-free operations.
Simplify job scheduling
Assign the ideal technician based on availability, skills, and proximity to ensure timely service delivery.
Empower field technicians
Provide field teams with tools, instructions, and information to deliver exceptional customer service.
Nurture customer relationships
Manage customer preferences, enhance communication, and offer personalized solutions to foster customer loyalty.
Elevate front desk efficiency
- Receive and track service requests from different channels
- Sort requests based on priority to deliver timely service
- Send detailed cost estimates for chimney cleaning services
- Store customer and asset data and access it effortlessly
Revolutionize field operations
- Enhance efficiency with optimized work order management
- Schedule jobs based on technician availability and workload
- Track technicians in real-time to schedule based on location
- Set up periodic service activities for chimney maintenance
- Enable technicians to access and fill safety checklists
- Manage your workforce and chimney service crews efficiently
Boost technician productivity
- Monitor daily attendance and track location on check-in
- Enable receiving job updates and notifications on the go
- Allow easy access to service details and customer info
- Empower technicians to share data, images, video, and audio
Streamline financial operations
- Create and send branded invoices from web and mobile apps
- Support various online gateways to receive payments
- Set up region specific taxes and add multiple currencies
- Keep track of invoices and payments and manage finances
Transform
customer experiences
- Keep customers updated with timely, automated notifications
- Send alerts via channels like email, SMS and WhatsApp
- Provide detailed service reports summarizing the work done
- Collect customer feedback and rating after each service
Uncover business insights
- Use built in report to view and analyze performance metrics
- Create customized reports relevant to your business
- Monitor day-to-day activities with multi-view dashboards
- Get client-centric metrics through customer dashboards
Foster effective communication
Enhance teamwork and customer interactions with intuitive communication tools
Webforms
Enable customers to submit new service requests directly through your website
WhatsApp
Respond to queries, send service updates and connect with your clients via WhatsApp
In-app notifications
Get updates of estimate approval, jobs assigned, work status, time-offs and more
Notes & Attachments
Improve team collaboration by sharing notes, photos, and other media files
Automate for high efficiency
Workflow Rules
Automate service updates and reminders to keep customers informed effortlessly.
Field Updates
Ensure accurate and updated service and customer data by automating field updates.
Webhooks
Integrate Zoho FSM with other tools and software to maintain a unified workflow.
Functions
Set up custom business processes and run them effortlessly without manual effort.
Integrate Zoho FSM
with your favorite apps
Billing & Payments
Integrate with Zoho Invoice or Zoho Books to effortlessly handle invoicing, payments, and overall finance management.
Communication
Use WhatsApp or connect with your SMS provider to send out service updates, chimney cleaning reminders, and feedback requests.
Customer Management
Streamline customer management and optimize your sales process with the Zoho CRM or Bigin integrations.
Third-Party Integrations
Integrate with a myriad of third-party tools using Zapier, Zoho Flow or the REST APIs provided by Zoho FSM.
Success stories from the field
"It's very good. It's a complete product!! It is comfortable, fast, safe and with a lot of swimming."
Carlos Garcia Scardilli
Welsi
"It's broad, customizable functionality, plus it integrates with Zoho suite quite well."
Jake
InVision
"We love the efficiency when it comes to scheduling appointments."
Togaraseyi Maviza
NanoTech Water Technologoies
Frequent asked questions
As a chimney sweep software, Zoho FSM simplifies request management, handles scheduling, streamlines customer communication and even manages billing and payments to help you focus on growing your business to greater heights.
Yes! Zoho FSM is user-friendly and available in multiple languages. It even comes with a mobile app that lets field workers access schedules, job details, and customer information on the go. The Zoho FSM mobile app can also be used offline, so your technicians always have all the data they need to complete the chimney service.
Yes, with the Zoho FSM mobile app, chimney service technicians can share photos, videos, and notes to collaborate with the team at office or to document information.
Zoho FSM lets you create custom webforms and embed them on your website. Here, customers can submit their chimney sweep service requests and you can find them on the Requests module and convert them into estimates, work orders and service appointments.