Zoho Desk
Zoho Flow

Deliver exceptional customer experience with Zoho Desk and Zoho Flow

Automate ticket and agent management, updates, and other repetitive support process tasks so you can focus on your customers.

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Complement your Zoho ecosystem with Flow

Complement your Zoho ecosystem with Flow

When you use a Zoho application like Zoho Desk, you can pair it with Zoho Flow to declutter your integrations and bring them under a single roof—letting you build, manage, and troubleshoot all your automated workflows from a centralized dashboard.

Why integrate Zoho Desk using Flow?

Integrate with over 1,000 apps

Zoho Flow supports 1,000+ apps and over 25,000 templates, so you can build workflows in minutes and handle all your integration needs.

More triggers and actions

With extensive support for Zoho app integrations, you can utilize 100+ triggers and actions to cover a wide range of integration needs.

Build comprehensive support workflows

Build comprehensive workflows using Flow's intuitive drag-and-drop builder with conditional branching, custom delays, and other logic elements.

  • Faster ticket management
  • Balanced agent workloads
  • Proactive customer engagement
  • Better collaboration

What can you automate?

Creating tickets from forms and notifying teams

Creating tickets from forms and notifying teams

Automatically convert form submissions from web forms (e.g., from Zoho Forms) into support tickets and notify relevant teams via Zoho Cliq, ensuring that customer requests don't go unnoticed.

Moving ticket data to databases for analysis

Moving ticket data to databases for analysis

Transfer ticket details to your database or analytics tools, like Zoho Analytics, in real time for better reporting and insights.

Creating tickets from emails and chats

Creating tickets from emails and chats

Turn customer emails and chat messages into actionable tickets so your team can respond to them faster while maintaining accountability.

Creating tasks based on tickets

Creating tasks based on tickets

Assign follow-up tasks, submit bugs, and track feature requests based on ticket details, ensuring continuous improvement of your products and services.

Open Ai
Zoho Desk

Create a ticket's reply as a comment for a ticket in Zoho Desk using OpenAI

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Zoho Desk
Zoho Projects

Submit bugs in Zoho Projects for new Zoho Desk tickets

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Zoho Desk
Slack

Send Slack channel notifications when Zoho Desk ticket is updated

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Jotform
Zoho Desk

Create Zoho Desk tickets for new JotForm submissions

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Zoho Desk
Google Calendar

Create new Zoho Desk tickets for Google Calendar events

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Team Leader
Zoho Desk

Create a contact in Zoho Desk when a deal is accepted in Teamleader

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Trust pilot
Zoho Desk

Create tickets in Zoho Desk for new product reviews in Trustpilot

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Wootric
Zoho Desk

Create Zoho Desk tickets for new/low score Wootric response

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Sinch Click
Zoho Desk

Receive ClickSend SMS messages for new tickets in Zoho Desk

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GitHub
Zoho Desk

Create GitHub issues for new tickets in Zoho Desk

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Gmail
Zoho Desk

Send emails via Gmail for new Zoho Desk tickets

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Grow CRM
Zoho Desk

Create Gro CRM contacts from new contacts in Zoho Desk

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Mail Chimp
Zoho Desk

Create MailChimp subscribers for new Zoho Desk tickets

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Prodpad
Zoho Desk

Push tagged messages from Zoho Desk to ProdPad as ideas

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Apptio
Zoho Desk

Create Targetprocess requests for new tickets in Zoho Desk

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Zoho Sprints
Zoho Desk

Submit bugs in Zoho Sprints from new Zoho Desk tickets

Use this flow
View more
Explore all Zoho Desk integrations

Simplify your support workflows, deliver exceptional customer experiences, and spend less time on busywork

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Frequently Asked Questions

What is Zoho Flow?

Zoho Flow is an integration platform that helps you connect applications to automate business workflows.

Zoho Flow has a 15-day free trial of all premium features. You can get started by signing up here.

Yes, we adhere to a strict privacy policy when handling your data, and you can choose to deny access to your data at any time. Learn more about data encryption in Zoho Flow here.

No, you don’t have to create a separate account for Flow if you already have a Zoho Desk account. However, you should be on a Zoho Flow plan (either as part of a Zoho bundle or separately) for your flows to work. Simply sign in, create an organization, and start building flows!

Yes, Zoho Flow is a part of Zoho One. You can view the plan details here.

A flow is an automated workflow created to link different cloud applications together to automate data transfer. You can set up events to trigger the flow, and it will then perform specific actions in other apps.

You can add as many members as you want to your organization. If you're a part of Zoho One, then your Zoho One limits will apply to Zoho Flow.