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AI Zia Video that
understands customer service

Zoho Desk's AI, Zia, is built with ease of use, capability, and security in mind—empowering you to deliver high-quality support every single time.

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Trusted by 100,000+ businesses globally

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Align AI
with your goals

Empowered agents

Eliminate repetitive tasks and help your agents craft personalized experiences with AI-driven assistance.

Delighted customers

Provide instant 24/7 support with AI chatbot to ease agent workload and meet customer demand.

A thriving business

Streamline customer service processes with AI-driven insights that optimize your operations.

Do more in less time

  • Self-service chatbot
  • Smart agent assistant
  • Content Analyzer
  • Auto-generated tags
  • Intelligent ticket routing
  • Anomaly notifications
  • Actionable insights

Self-service chatbot

Zia chatbot answers customer's query about missed flight with a short response and a link to the complete article.

Support your customers across channels 24/7 with Zia. It delivers instant, accurate responses to customer questions and gives them the flexibility to connect with an agent anytime during the conversation.

Smart agent assistant

Within Zoho Desk's ticketing interface, Zia suggests the best response and article link for agents based on customer concern.Within Zoho Desk's ticketing interface, Zia suggests the best response and article link for agents based on customer concern.Within Zoho Desk's ticketing interface, Zia suggests the best response and article link for agents based on customer concern.

Help your agents get all the context and assistance they need to craft the perfect response with Zoho Desk's built-in generative AI capabilities or ChatGPT integration based on your needs.

Content Analyzer

Zia chatbot answers customer's query about missed flight with a short response and a link to the complete article.

Zia identifies grammatical errors, analyzes response readability, and scores content quality to ensure your agents always deliver high-quality support.

Auto-generated tags

Zia adds ticket tags such as 'Switzerland,' and 'Customer package,' to a ticket inquiring about a Switzerland tour package.

Zia auto tags incoming requests, which allows agents to access tickets with the same tag and provide accurate support. Insights drawn from these tags can also be helpful in identifying articles needed for your knowledge base.

Intelligent ticket routing

For the ticket about visa process, fields like ticket category have been updated to

To ensure your support operations run smoothly, Zia auto-updates essential ticket fields necessary for the automation workflows to run in the backend.

Anomaly notifications

The line graph shows a 325% increase in incoming tickets on 28 March 2024.

Zia analyzes your incoming and outgoing tickets regularly and notifies you of any unusual ticket activity so that you can prepare your teams accordingly.

Actionable insights

Dashboard shows response activity, list of popular auto-tags, and number of positive, neutral, and negative sentiments.

Get a glimpse of all your AI activity—trending auto tags, customer sentiments, incoming tickets, outgoing tickets, and anomaly predictions—displayed in visually appealing dashboards to make the right decision for your business and customers.

Dedicated towards meeting
your changing needs

See what's new Zoho Desk
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Make service
more efficient

Easy to adopt

Effortlessly begin using Zia with our user-friendly interface and easy no-code setup to achieve higher efficiency in your day-to-day tasks.

Cost-effective

Zia is included with Zoho Desk at no additional cost. You get all the benefits of a powerful AI assistant without breaking the bank.

Secure and compliant

Focus on building strong customer relationships, not worrying about security. Zoho Desk is GDPR, HIPAA, and CCPA compliant, ensuring your data is safe and secure.

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The Zoho Desk
advantage

15%Increase in first contact resolution.
50%Faster response time.
14%Increase in CSAT score.
48%Reduction in customer churn rate.
50%Faster implementation.

*Metrics reported by our customers through an internal survey.

Highly rated by
analysts and users

Steven GabbardFounder, Contractor Foreman

The ChatGPT integration with Zoho Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. Zoho is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.

Raju KumarOwner, FastWebHost

Zia's generative AI has been a game-changer for enhancing productivity and efficiency. Its intelligent insights have streamlined workflows, enabling faster decision-making and improved customer engagement. With Zia's generative AI, we’ve seen a remarkable boost in accuracy and performance in Zoho Desk.

Aram GoganianCo-owner, Predator Cycling

I'm happy to share that Zia has been a valuable tool for our team, particularly in streamlining our ticket management process. The Summary feature has been especially helpful in getting up to speed on existing tickets.

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  • No software to install
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