From chaos to clarity: How SERGAS boosted internal communication and collaboration with Zoho Connect
SERGAS Group, a leader in the gas industry, faced significant internal challenges—disjointed communication, scattered task management, and poor interdepartmental coordination. In their pursuit of a more connected and efficient work environment, they turned to Zoho Connect.
By adopting Zoho Connect, SERGAS established a unified platform that has empowered clear communication and seamless cross-functional collaboration across teams in customer service, operations, and sales.
Industry
Oil and gas
- Feeds
- Announcements
- Boards & Tasks
Key Highlights:
Challenges that SERGAS faced:
- Lack of structured communication between employees and departments, leading to delays and inefficiencies.
- Difficulty tracking customer follow-ups for B2C subscriptions and service requests.
- No centralized tool to monitor tasks, making it challenging to assign responsibilities and ensure timely execution.
How Zoho Connect helped:
- Stronger internal communication with a dedicated space for announcements and updates.
- Clear task ownership with Boards that helped departments assign, track, and manage responsibilities.
- Improved cross-functional collaboration with better visibility into ongoing and completed work.
"I'll definitely recommend Zoho Connect for any type of business, whether small or large, to enhance collaboration and teamwork."
Noorul Huq,
Group IT Manager at SERGAS
An internal communication platform that delivers results
By adopting Zoho Connect, SERGAS not only enhanced internal communication but also nurtured a more collaborative and efficient work environment. From company-wide announcements to task management, Zoho Connect helped the company stay connected and productive, with better coordination across all departments
Witness how SERGAS took internal communication and collaboration to the next level.
Industry
Oil and gas
- Feeds
- Announcements
- Boards & Tasks