Management friendly remote assistance
MSPs often need to track billable hours when performing remote IT infrastructure maintenance services. It can be frustrating and time-consuming to use a separate tool to track their services and maintain timesheets for future reference. That's why we've developed built-in management tracking tools for Zoho Assist, to help MSPs remotely monitor devices, and streamline their administrative processes.
Track your services with comprehensive reports
Track your workplace productivity with Assist's reports. You can choose from a wide variety of custom views, and start analyzing your remote support efficiency directly from your consoles with a few clicks. Zoho Assist for MSPs, provides seamless remote assistance, so you can calculate the performance and overall billable hours of your organization's support technicians and easily maintain accurate logs for your administrators from any location.
Comprehensive user and device management
MSPs need a structured approach to manage multiple customers, and Zoho Assist enables organization-wide management with Departments to customer separation and dedicated access controls. Key management features include department-based customer segmentation for organizing accounts separately, department admins to oversee different customer groups, device groups for structured monitoring and easy access, and user permissions with access control to regulate who can access specific devices or customer segments.
AR guided support
Zoho Assist stands out with augmented reality (AR) guided support, which enables MSPs to visually assist customers with real-world troubleshooting. This feature allows technicians to annotate live video feeds, direct users through complex setups, and provide hands-free assistance, significantly reducing resolution time and improving accuracy. Unlike many competitors, we bring AR-powered remote assistance to MSPs, helping them deliver cutting-edge support experiences.
Seamless Desk-Assist integration
For enhanced IT service management, Zoho Desk and Zoho Assist integration enables MSPs to seamlessly connect support tickets with live remote sessions. Technicians can instantly initiate remote support from within a ticket, reducing turnaround time and ensuring faster resolutions. This integration enhances workflow efficiency, minimizes customer frustration, and enables end-to-end issue tracking from initial request to resolution.
Mobile software development kit
A software development kit (SDK) is a predefined set of software protocols used for developing and customizing applications for a specific piece of software, device, or operating system. A basic software development kit might contain a comprehensive set of coding examples that a developer can use.
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contact usKey features of MSP remote access software
Screen sharing
Share your screen directly from your customized mobile application to a remote device, and vice-versa using our MSP remote desktop software.
Remote control
Zoho Assist, a state-of-art remote access software allows you to establish stable access to your remote device from your mobile application and decrease incident resolution time.
24/7/365 instant chat
Around-the-clock technical support in your customized mobile application with our MSP remote control software.
Efficient service queue handling
Prioritize, assign, and resolve incoming requests seamlessly while ensuring minimal wait times and enhanced customer satisfaction.
Enhanced AR-guided assistance
Guide users visually with on-screen annotations, real-time object detection, and step-by-step instructions, making troubleshooting faster and more effective.
Advanced ticketing for quicker resolution
Improve IT management by centralizing issue tracking, automating ticket updates, and ensuring a smooth workflow between customer support and remote troubleshooting.
Awards and reviews
“Easy connection, not require admin privileges in the users’ PC, and works behind firewalls."
Javier Molina, iSy TEk SASFrequently Asked Questions
Zoho Assist provides a secure, customizable, and scalable remote access solution designed for managed service providers. With features like session tracking, AR-guided support, and seamless ticketing, it streamlines IT management and remote maintenance.
Zoho Assist includes built-in management tracking tools that allow MSPs to monitor remote sessions, track billable hours, and generate detailed reports. This eliminates the need for separate tracking tools and simplifies invoicing.
Yes, Zoho Assist offers Departments, allowing MSPs to segment customers, assign department admins, and regulate access controls for better client management.
Zoho Assist ensures security with AES 256-bit end-to-end SSL encryption, multi-factor authentication, role-based access control, and audit logs to track remote session activity.
Yes, Zoho Assist offers a mobile software development kit (SDK) that allows MSPs to integrate remote support functionalities into their mobile applications for seamless access and troubleshooting.