Unattended Access for iOS devices

 

 

 

 

 

 

Note : Apple does not support the ability to remotely control iOS devices yet. At this moment, you will be able to view the remote screen and chat with the user over the remote session.

To download the Zoho Assist Application from Web

  1. Go to assist.zoho.com.
  2. Log in to your account using Zoho Assist credentials.
  3. Click  icon at the top-right corner of the main window.
    Click on the download icon in the top right corner of the main unattended page that is listed with the configured devices
  4. For customers, choose iOS under Mobile /IoT devices.
    Among existing categories, choose iOS under Unattended access installer for Customers
  5. You can either copy the unattended access agent installer link to the clipboard or share the installer link with the customer via email by clicking Copy or Share, respectively.
    You can either copy the installer link or share the link via email by clicking the respective options
  6. If you click Share, enter the recipient email address and click Send to invite the customer via email. 
    An existing email template with the installer link will be sent to the customer upon entering the recipients email address and clicking SEND.
  7. Click Preview to preview the email content.
    Preview of the mail template with unattended installer link

After clicking Download in the email, the link will be redirected to the Appstore to download and install the Zoho Assist application on the mobile device.

To configure your iOS device for unattended access  

  1. After installing the application, you'll receive a pop-up notification to enroll your device for unattended access.

  2. Click Yes to enroll your device for Unattended Access. 


    Note: In case of not receiving a pop up notification, click the download link in the email again to setup the configuration process.

 

A pop-up notification to enroll your mobile device for unattended access. Proceed by clicking Yes.

To connect to iOS device from Zoho Assist website

  1. Go to www.assist.zoho.com and log in to your account using your Zoho Assist credentials.
     
  2. Navigate to Unattended Access. All the configured devices will be listed.
     
  3. ​Click CONNECT beside the mobile iOS device you want to connect to.

If the Session Confirmation prompt is enabled by your technician, customer has to grant access before the start of an Unattended Access session Read more.
 

The customer will receive a notification on their mobile device, Once they click Accept and Start Now, Unattended Access session will be initiated on their mobile device.

 

Note: When joining the session, a confirmation prompt will be shown, requesting the customer's permission to proceed. The customer is advised to join in support sessions only with people they recognize and trust. If any potentially suspicious activity is observed, please click Report suspicious activity.

 The Session Confirmation prompt enabled by technician for the customer to grant access before the start of an Unattended Access session  

Proceed with entering your information in the report form and click Submit.
Report form to enter your details to report a suspicious activity during the unattended access session