Tech Mahindra achieved a 20% productivity boost by deploying Zoho Assist in its device engineering labs
The Company
Tech Mahindra is an Indian multinational IT services and consulting company headquartered in Pune, Maharashtra. Initially focused on the telecommunications sector, Tech Mahindra has expanded its expertise across various industries and now operates globally, offering services in IT, networking technology solutions, and business process outsourcing.
The Challenge
Tech Mahindra delivers innovative technology solutions across a wide range of industries, including telecom, automotive, healthcare, and manufacturing. Within its engineering division, the company plays a key role in supporting advanced R&D operations. The Device Engineering division works closely with major OEMs such as Nokia, Samsung, and Apple to test, debug, and develop next-generation devices.
To support these initiatives, Tech Mahindra's engineering team required a secure way to access their globally distributed lab systems. Critical activities—ranging from development and debugging to code deployment—depend entirely on these lab environments, which means remote access was essential. However, strict internal IT policies prohibited software installations on many of their systems, ruling out traditional or on-premise remote access tools.
The Solution
Upon assessing various remote desktop software available in the market, Tech Mahindra's device engineering team chose to implement Zoho Assist as their remote access tool for its browser-based remote access and robust security features. Engineers were able to remotely access systems securely without the need to install software—increasing productivity and addressing compliance requirements.
The remote support capabilities in Zoho Assist have become critical tools for Tech Mahindra's globally dispersed engineering teams. These capabilities provide seamless access, real-time collaboration, and secure operations across their lab environments.
Zoho Assist’s core remote support features have played a vital role in empowering Tech Mahindra’s global teams. Multi-monitor support enables engineers to effortlessly switch between multiple screens connected to OEM devices—an essential capability for live debugging and validating device behavior.
With built-in file transfer, critical data such as logs and software builds can be shared instantly during a session, eliminating delays caused by third-party uploads. Session collaboration is seamless, allowing experts to join live troubleshooting efforts securely, without the need to share Zoho IDs.
Even in environments where application installations are restricted, browser-based access ensures that teams remain compliant with IT policies while maintaining full remote support capabilities. Cross-platform flexibility—supporting both native and browser-based use—ensures smooth operations for users with varying access levels within the organization.
System administrators at Tech Mahindra also selectively use Assist's unattended access capabilities to streamline routine updates and patch management, which helps keep remote lab environments operating efficiently.
"Zoho Assist is a very flexible tool—we use it across multiple platforms via browser and native installs. It’s seamless, secure, and has boosted our productivity by over 20%.”
- IndustryInformation Technology
- TypePublicly traded
- Employees10,000+
Impact of Zoho Assist
Tech Mahindra experienced a 20% productivity gain, fueled by quicker access to remote systems and elimination of technical barriers that hindered operations earlier. The ability to launch secure, browser-based sessions allowed users to remain compliant with stringent internal IT policies without the need for additional software installations. This accessibility went beyond internal teams—Zoho Assist enabled smooth collaboration among global engineering teams and external vendor partners, while ensuring robust data privacy and security practices.
Looking forward
Zoho Assist has become central to Tech Mahindra’s R&D operations. Whether it's through native installations or browser-based access, the tool offers unmatched flexibility and reliability. The team relies on it for daily development, testing, and debugging work to deliver a consistent, secure, and high-performance technical environment across all their labs.
